The Jalan-Kalrock Consortium has selected IBS Software to power the relaunch of Jet Airways, providing a range of technology platforms to support Jet Airways’ relaunch as a people-focused airline for the digital age. As technology partner, IBS Software will deliver cutting-edge capabilities in passenger service systems (PSS) encompassing bookings, inventory and revenue management, departure control system, loyalty management, as well as a latest generation website and mobile app, designed to optimize the entire passenger and retail experience.
Jet Airways is set to relaunch commercial operations in September 2022.
Sanjiv Kapoor, Chief Executive Officer for Jet Airways said, “Technology with a human touch is at the heart of everything we want to achieve, starting with getting the basics right by addressing recurring pain-points in the customer journey, both online and at the airports, while also addressing the pain-points commonly faced by airline staff.”
“Air passengers in India will not only regain a hugely popular brand, they will also benefit from Jet Airways’ vision to use cutting-edge technology to become a people-focused, customer-first airline updated for the digital age,” said Anand Krishnan, CEO, IBS Software. “Jet Airways is committed to putting technology at the heart of its entire operations, and we’re thrilled to partner with their visionary team to continue to change the face of the airline experience in India and beyond.”